ORDER Start here
- All purchase orders and change orders are subject to written acceptance by RTA Depot, and no order will be binding until accepted and acknowledged in writing by RTA Depot.
- A signed cabinet term & condition sheet, purchase order with product list, quantity and drawings/layout must be provided at the time of order. The lead time begins when a 50% down payment is received and the order is confirmed.
RETURN 14 days for stock items
Accepted Return
- Return for stock items is within 14 days of purchase.
- Returned items must be in original condition, original packing or repackaged to acceptable condition, unused, uninstalled, unmarked, and in 100% new and re-saleable condition.
- Return of orders that qualify will be subjected to fees below:
| Product Type | Fee | Notes |
|---|---|---|
| RTA (unassembled) | 25% | Applies to products in brand-new/original condition. |
| Assembled | 50% | Accepted only with Warehouse Manager approval; fee applied to product cost. |
Not Accepted Return
- No return will be granted for Discontinued Products or Custom/Special Orders.
- RTA Depot will not accept returns for filler and moulding pieces or cabinets that were previously installed or have screw or nail holes.
- No return on any installed products. No return on modified or altered products, or where cabinet doors have handles, knobs, or holes have been drilled.
All change orders will not be accepted until a written supplement is duly executed by both Parties which expressly adopts such provision(s).
Only store credit will be provided.
RTA Depot reserves the right not to accept any returns and/or cancellations after careful inspection.
CANCELLATION
Once the order leaves the warehouse, assembled items may not be canceled. No cancellation will be granted for non-stock items.
Fees for approved cancellations (before delivery or pickup)
| Product Type | Fee |
|---|---|
| Non-assembled product | 25% |
| Assembled product | 50% |
Freight for non-assembled products that are returned to RTA Depot has to be paid by the Dealer.
Thank you for your continued business with us, and we look forward to assisting your business.